Here to support your research.

Find contact details, shipping information, payment guidance, frequently asked questions, and returns information.

Get in touch.

For account, order, shipping, or general research-product questions, contact the NALU Research team.

Email [email protected] Phone 732-455-2705

Please do not send payment details or other sensitive information by email.

Shipping information.

Orders are carefully packed and shipped to the address provided at checkout. Processing and delivery timeframes may vary based on order volume, carrier service, destination, and other circumstances outside our control.

Please review your shipping address before submitting an order. NALU Research is not responsible for delays caused by incomplete or incorrect address details.

Tracking information is provided when available. For assistance with an order, please contact us with your order number and the email address used at checkout.

Payment methods.

Available payment options are displayed securely during checkout. Orders are processed only after payment authorization and any required account review are complete.

Please use only the payment method and instructions presented during checkout. If you have a payment-related question, contact NALU Research before placing or attempting to modify an order.

Frequently asked questions.

Where do you ship, and what does it cost?
U.S. domestic shipping only. Orders of $200 or more ship free.
Do you offer cold-chain shipping?
No. All peptide vials are supplied as freeze-dried (lyophilized) powder, which do not require cold-chain shipping while in transit.
How should I store the product?
Store lyophilized vials at -20°C for long-term stability and avoid repeated freeze-thaw cycles. For short-term use, within the month, you can store at room temperature in a dark location.
Are NALU Research products intended for human use?
No. All products are sold strictly for in-vitro research use only and are not for human or veterinary use, diagnosis, or treatment.
Are your products tested?
Yes. Products are independently tested for identity, purity, and endotoxin levels. Products that do not meet NALU Research quality standards are not offered for sale.
NALU Research Testing Guarantee
If an independently tested NALU Research product is found not to meet its stated specifications, we will review the result under our Independent Testing Assurance. View full terms →
Can I change or cancel an order?
Contact us as soon as possible. Once an order has entered processing or shipped, changes or cancellation may not be possible.
How do I contact support about an order?
Email [email protected] and include your order number and the email address used when placing the order.

Returns & refunds requests.

Because products are supplied for research purposes and product integrity is essential, returns are generally not accepted once an order has shipped.

If an item arrives damaged, incorrect, or is missing from your order, contact NALU Research promptly with your order number, photographs of the package and contents where applicable, and a description of the issue.

Requests are reviewed individually. Where appropriate, NALU Research may offer a replacement, reshipment, store credit, refund, or another resolution at its discretion. Approval is not guaranteed.

For complete terms, review our Terms & Conditions.

For Research Use Only. All NALU Research products are intended solely for legitimate research purposes. Not for human consumption, veterinary use, diagnosis, treatment, or therapeutic use. Read the full disclaimer →